Shipping policy

Shipping Policy

Last updated: January 23, 2026

At Luminary Vitamins, we aim to process and deliver your personalized supplements as quickly and reliably as possible. Please review our shipping policy below for important details about order processing, delivery timelines, and shipping-related issues. This Shipping Policy is incorporated into and governed by the Terms of Use available here. In the event of any inconsistency between this Shipping Policy and the Terms of Use, the Terms of Use control.


Order Processing. Orders are typically processed within 1–2 business days after an order is placed or a subscription renews. Processing time includes order verification, personalization, packaging, and preparation for shipment.

Once an order has been processed or shipped, it cannot be canceled, modified, or refunded.


Subscription Shipments. For subscription orders:

  • Your subscription will renew automatically according to your selected delivery cadence
  • Each renewal generates a new shipment
  • You are responsible for ensuring your shipping address and payment information are accurate prior to renewal

You may manage, update, or cancel your subscription through your customer account portal at luminaryvitamins.com, provided changes are completed at least fifteen (15) business days prior to your next scheduled shipment.


Shipping Methods & Delivery Times. Shipping options and estimated delivery times are shown at checkout and may vary based on your location.

Estimated delivery times begin after your order has shipped, not when it is placed.

Please note that delivery times are estimates only and are not guaranteed. Luminary Vitamins is not responsible for carrier delays due to weather, service disruptions, or other circumstances beyond our control.


Shipping Rates. Shipping rates are calculated at checkout based on your delivery address, shipping method, and order size.

Any applicable shipping fees will be displayed prior to completing your purchase.


Shipping Destinations. At this time, Luminary Vitamins ships to addresses within the United States only. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations unless otherwise stated.


Address Accuracy. Customers are responsible for providing a complete and accurate shipping address.

Luminary Vitamins is not responsible for:

  • Delays or non-delivery caused by incorrect or incomplete addresses
  • Orders delivered to an outdated address on file

If an order is returned to us due to an address error, reshipment is not guaranteed and additional shipping fees may apply.


Tracking Information. Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.


Lost, Delayed, or Stolen Packages. If your package is marked as delivered but cannot be located:

  1. Check with the carrier and your delivery location
  2. Verify the shipping address on your order confirmation
  3. Contact help@luminaryvitamins.com if the issue remains unresolved

Replacement shipments for lost or stolen packages are evaluated on a case-by-case basis and are not guaranteed.


Damaged Shipments. If your order arrives damaged, please contact help@luminaryvitamins.com within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged product and packaging

Approved replacements will be shipped at no additional cost.


Changes to This Policy. Luminary Vitamins reserves the right to modify or update this Shipping Policy at any time. Changes will take effect immediately upon posting to our website.


Contact Us. If you have questions about shipping or need assistance with an order, please contact:

Email: help@luminaryvitamins.com
Company: Luminary Vitamins, LLC